We are the
right hub
for success.
About Us
We provide world-class customer service and sales communication solutions driven by our desire to improve and enrich the lives of every consumer.
We believe the best way to grow business is to focus on growing and nurturing people through respectful communication and inspired leadership.
Services
We are honest in our dealings with our clients and customers and conduct ourselves in a way that is above reproach. With this as our goal, everyone wins.
In our world of online and telephone communication, it’s difficult to keep a sense of human connection. However, there are ways to increase both the integrity and personal touch in your daily mass communication formats. First of all, when we do make contact with someone on a telephone call, we are polite, straightforward, and honest. We do everything in our power to understand each customer’s perspective to the point of being able to reflect back to them to clarify we have it right. If a customer’s wants and needs fit the profile of one of our reputable service providers, we’ll connect them.
At the Pacific Hub, we adhere to and mindfully track the changes to all applicable regulatory guidelines. And we only reach out to prospective customers when we have rigorously vetted and cross-checked the information or data we received about them. We literally spare no expense in our pre-qualifying process. So, when we do contact a customer who has requested information, we know they are the exact person who requested it. For this reason, our customers are not surprised at all when we make contact.
Our Mission
We are a third-party verification center with a customer service approach. Our mission, to qualify interested parties by verifying information they’ve provided and connect them to the products and services they need with the utmost professionalism and courtesy. Our turnover is the lowest of any call center in the region because we cultivate an atmosphere of respect and inspiration. We grow people holistically through impeccable communication and cooperation. We have never had a client leave us and we consistently grow in the number and type of clients we serve.
Our Team
We're more than individuals; we're a collective force fueled by passion, innovation, and a singular goal: to empower you.
BPO leader since 2006, excels in customer service, process optimization, and project management. Enthusiastic foodie, loves trying new dishes, sharing culinary experiences with friends, and colleagues, adding excitement to life.
Experienced BPO pro, dedicated to excellence, known for strong client relationships, and fostering collaborative teams. Loyal to Pacific Hub, believes in harmonious work environments, a key to overall success.
HR Director with expertise in talent acquisition, employee relations, and org development. Creates inclusive, positive workplace. Finds joy and peace in the company of her Pomeranian dogs, balanced approach to life.
Careers
Heard the buzz about the Pacific Hub culture?
We’re always looking for forward-thinking, team-minded, professionals!
You can expect a reply to your employment inquiry within 24 business hours.
Follow our adventures
throughout Cebu City!
@wearepacifichub
3/F Onael Building, Don Gil Garcia St.
Cebu City, 6000 Philippines
+63 32 349 6405